Terms & Conditions
To make a purchase from the Hay Wines Website you agree to the terms and conditions of the site (this does not affect your statutory rights).
Contact Details
Hay Wines Limited
11 High Street
Ledbury
Herefordshire
HR8 1DS
Phone: 01531 634449
Email: ledburyshop@haywines.co.uk
Company Registration Number: 06995297
VAT number: GB 976515972
Ordering
Orders may be filled and placed by clicking the “Checkout” button. In doing this you are making an offer to buy from us within our terms. We will respond with an email confirmation of the order once your payment has been received. This confirmation email will be sent by an automated server and may go to your junk folder. If it does please make sure our domain is white-listed so that you receive any other communications about your order as quickly as possible.
When ordering with Hay Wines, products and vintages are subject to availability and if, for some reason, a product is out of stock we will inform you by e-mail or telephone as to its time of availability or a suitable alternative. If the vintage shown is currently unavailable it may be replaced with another vintage.
Payments
We accept credit/debit card payments via our secure payment provider PayPal. Back ordered items are not charged until they are shipped. You may also send your credit/debit card information via phone, mail.
Deliveries
All delivery options are subject to stock availability.
SUPER-LOCAL
(Postcodes: HR1, HR2, HR3, HR4, HR7, HR8, HR9; ALL WR POSTCODES; GL1, GL2, GL3, GL4, GL14, GL15, GL16, GL17, GL18, GL19, GL20, GL50, GL51, GL52, GL53, GL54, GL55, GL56)
- Free Standard Delivery: on all orders. Within 5 working days;
- Next Working Day Delivery: £20.50 incl. VAT. The order must be placed by 10am the day before the desired delivery date;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
LOCAL
(Other HR and GL Postcode areas)
- Free Standard Delivery: on £50+ orders. Within 5 working days;
- Standard Delivery: £12.50 incl. VAT. Within 5 working days;
- Next Working Day Delivery: £20.50 incl. VAT. The order must be placed by 10am the day before the desired delivery date;
- 1-Bottle Parcel Standard Delivery: £8.50 incl. VAT. Available for orders of 1 item only. Within 7 working days;
- Small Parcel (2-6 bottles) Standard Delivery: £10.50 incl. VAT. Available for orders of up to 6 items only. Within 7 working days;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
UK MAINLAND
(England, Scotland & Wales)
- Free Standard Delivery: on £125+ orders. Within 5 working days;
- Standard Delivery: £12.50 incl. VAT. Within 5 working days;
- Next Working Day Delivery: £20.50 incl. VAT. The order must be placed by 10am the day before the desired delivery date;
- 1-Bottle Parcel Standard Delivery: £8.50 incl. VAT. Available for orders of 1 item only. Within 7 working days;
- Small Parcel (2-6 bottles) Standard Delivery: £10.50 incl. VAT. Available for orders of up to 6 items only. Within 7 working days;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
REMOTE SCOTTISH MAINLAND
(Postcodes: AB37, AB38, AB41-AB56, FK19-FK21, IV1-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH15-PH41, PH49-PH50)
- Standard Delivery: £26.99 incl. VAT. Within 5 working days;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
SCOTTISH HIGHLANDS & ISLANDS
(Postcodes: HS, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA78, PH42-PH44, ZE)
- Standard Delivery: £26.99 incl. VAT. Within 5 working days;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
NORTHERN IRELAND
(Postcodes: BT)
- Standard Delivery: call us on 01531 634449 for a free quotation;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
ISLE OF WIGHT
(Postcodes: PO30-PO41)
- Standard Delivery: £26.99 incl. VAT. Within 5 working days;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
ISLE OF MAN
(Postcodes: IM)
- Standard Delivery: £40.00 incl. VAT. Within 5 working days;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
CHANNEL ISLANDS
(Postcodes: JE, GY)
- Standard Delivery: call us on 01531 634449 for a free quotation;
- Ledbury Shop Pickup: collect your order from our shop in Ledbury. Free of charge.
Deliveries are Monday to Friday only. If you would like a Saturday delivery, extra charges apply so please contact Hay Wines for a quote. We do not deliver on Sundays or Bank Holidays. We cannot specify delivery times, but if you have a particular request or deadline to meet, do let us know and we will do our best to accommodate all requests. Please make sure we have your correct contact telephone number with your order.
If the Carrier is unable to deliver the driver will leave a card and try to deliver the next day. If next day delivery fails again, a card will be left requesting that you pick up your order from the carriers depot. If the parcel is not picked up within 24 hours the carrier will return to Hay Wines and the customer will have to pay for a further delivery. If a parcel is returned to Hay Wines, the cost of this return, following all reasonable attempts at delivery and contact, will be the liability of the customer.
If there is not likely to be someone to receive and sign for the goods at the delivery address, please give us details of a safe place or alternative address where we can leave your order. If your order is left somewhere at your request and subsequently goes missing we regret that neither we, nor our couriers can take responsibility.
The Website will only accept UK delivery addresses.
Returns
You may return or exchange products, subject to the “Cancellations” section below, within 7 days of receipt of the goods. If you wish to return your order due to an error on our behalf, we are happy to collect or get our courier to collect from the delivery address stated on the invoice, providing the parcel is securely packed in the same way as it was sent out. If you wish to return the parcel yourself please feel free to do so. Once the parcel has returned to us we will refund you the full amount. Please note that refunds may take up to 7 working days to appear in your account.
Breakages
All goods should be examined upon receipt, and any claim for loss or breakage notified by email or telephone to Hay Wines immediately. In the case of goods delivered by couriers, unless any claim is made within 24 hours, no compensation, refund or other credit will be available. In the case of damaged goods, Hay Wines reserves the right to collect these.
Refunds
On cancellation or return of products, we will make a refund to you of the full value of the payment made to us, excluding PayPal fees and delivery charges, where applicable. A refund of the original delivery charge will be given (if applicable) in the instance of incorrect, damaged or faulty goods or if your order is cancelled within 7 working days from the day after which you have received the goods.
Contract
At the point at which your payment is received by us a legally binding contract will exist between you and Hay Wines, but we reserve the right to refuse or amend any order up to the point of dispatch (for wines for delivery), and you have the right of cancellation as set out below. In registering on the site or placing any order for alcohol you confirm that you are over 18. No contract shall exist between us and anyone under 18 who attempts to order or to take delivery of alcohol. If our drivers are in any doubt about this they are instructed not to leave the goods and the sale will be cancelled.
Cancellations
Goods being cancelled must be done so within 7 working days, beginning the day after receipt of the goods. To cancel your order you must notify us in writing (by letter or email). Hay Wines will refund any monies within 30 days of cancellation. This does not affect your statutory rights as a consumer.
Cooling off period
Goods may be returned, for any reason, within 7 working days. We can be notified of any returning goods by phoning 01531 634449 and emailing ledburyshop@haywines.co.uk.
A full refund will be made within 30 days of cancellation (Hay Wines reserves the right to request that the customer meets the cost of returning the goods). This does not affect you statutory rights as a consumer.
Online Offers
We are always seeking to offer value to our customers. As a result we may offer online discounts or other savings on products compared to the prices in our stores. These discounted prices are for online sales only and are not available in our stores. We reserve the right to remove any sale items or offers at any time. We reserve the right to terminate discount codes at any time.
Disclaimer
By using this site you accept that the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Hay Wines apologises for any inconvenience caused but takes no responsibility. We trust that your wine will reach you in perfect condition and service and quality is very important to Hay Wines. Wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased then please contact ledburyshop@haywines.co.uk.